In Simplex we’ve set as our highest goal the integrated technical support of our customers. We treat every user’s needs and problems with flexibility, efficiency and reliability. We support small and large companies in the private and public sector.
The service center is staffed by highly qualified and trained technicians who guarantee secure supply services with high quality results.
The organized customer service (Help Desk) operates with extended hours and be ready at any moment to offer services, advices and solutions in both Software and Hardware issues.
Premises networks and equipments with highly trained service personnel who are able to carry out the most demanding installation.
Provided technical support services by contracts - agreements on a permanent basis (permanent presence of engineer in the field of customer), full outsourcing of computer center to public enterprise or private sector. The services provided under the support contract are the most important and reliable services provided by Simplex.
24-hours immediate support throughout the week.
Immediate response the next business day from the statement of the technical problem.
Simplex features organized call center which provides call support, and offer advisory covering problems and malfunctions both issues Hardware and Software.
On Call Technical Support
After the customer call, Simple provides engineers and technicians, who restore the problem, on customer site. In this provision, the customer can choose to have included the equipment replacement service, till the damage is repaired.